Phone scam targeting residents

Wednesday, September 22, 2021

CoxHealth says staff does not ‘cold call’ for sales

Scam artists are targeting area residents claiming to be representatives of CoxHealth.

Scam callers have managed to “spoof” phone numbers associated with the CoxHealth network, making it appear that calls are coming from within the CoxHealth system.

“Numerous individuals have reached out to CoxHealth reporting that they have been called by someone attempting to connect about various health issues such as pain management, or to sell medical equipment (specifically braces, such as for backs),” a press release from Cox states.

According to reports, the scammers claim to be connected with CoxHealth, and say they are contacting residents on behalf of a physician, and may ask for Medicare and/or a Social Security number.

“Community members should be aware that this is not someone from CoxHealth who is contacting them, nor are these calls the result of a data breach at the health system,” the press release states.

CoxHealth departments that handle medical devices do not cold call patents who do not have a physician’s order for medical equipment.

The press release also states that Cox will not call and proactively offer discounts for payments made with a credit card.

“Patients who do have an order for medical equipment and have a concern about a call should double check with their physician’s office before accepting any services or equipment over the phone,” the press release states.

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