Joining hands to celebrate community

Wednesday, June 17, 2020

Customer appreciation is about saying ‘thank you’

The Habitat for Humanity ReStore and Cassville Discount Grocery share more than a joined parking lot — they share a goal to help their community however they can.

David Hermann, president of the Habitat for Humanity of South Barry County, and Troy Delcour, owner of Cassville Discount Grocery, both agree that it is their turn to say thank you to the community that has supported them for so many years.

“We are going to put a tent up in the middle area between our stores,” Hermann said. “Our joint customer appreciation day is July 21 from 9 a.m. to 5 p.m.”

The ReStore has been a part of the Cassville community since 2005 and moved to its current location about a year and a half ago.

“The Discount Grocery has been in the community for about 22 years,” Delcour said. “But, we moved here about 16 years ago.”

The customer appreciation day will include food, a hotdogs, chips and a drink, as well as a few activities and drawings.

“We try to do a customer appreciation once a year,” Hermann said. “It is a way to give back and thank the community that has supported us.”

One of the planned activities is a deck of cards laid out face down on a table.

“When a customer comes in they pick a card and there will be a discount written on it for so much off of their total purchase,” Hermann said. “We will additionally be having sales at the same time.”

Hermann said instead of having a bunch of activities outside, the businesses are focusing on what they can offer back to the community, which includes sale prices.

“We operate on the KISS motto, ‘Keep It Simple, Silly,’” Hermann said. “We don’t want to do things that are over the top. We just want our message of thank you to shine through.”

Delcour said that Tuesdays are the senior discount days anyway, so he also plans to incorporate sales into the celebration.

Tabetha Smith, vice president of Habitat for Humanity of South Barry County, said the ReStore will occasionally get things that they can’t sell, like clothing items.

“We try to donate those things to OACAC,” she said. “That is a big part of community support, businesses working together for the good of their community.”

Hermann said it is a left hand working with the right hand type of situation.

“People in the community want to help each other,” Smith said. “So people come in our stores, and we love when we can help in some way.”

Delcour said the point of this business has always been about helping the community and giving back.

“We have been in the community for a long time,” he said. “We try to do what we can, including donating if people need something they can’t afford.”

Additionally, the Habitat of Humanity ReStore will be celebrating Christmas In July during the entire month of July.

“We have a semi trailer full of stuff,” Hermann said. “The back room will just be filled.

“It is a great opportunity to get items at a reasonable price.”

Smith said she has customers that come in and collect crafting supplies at a time like that.

“Then, they use those supplies to make art and other things that can be sold at a time like the Chili Cook-Off,” she said. “The point is that it comes from donation, then can be sold at a great price to the customer who then turns it into something else that builds their business or hobbies. Working together as a community, that is what we are all, all about.”

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