E9-1-1 addresses downage rumor

Thursday, May 7, 2020

Database corruption fixed on Wednesday, service never interrupted

Barry County E9-1-1 has addressed community reports that its 9-1-1 service is or was down in Barry County, which is untrue.

“Barry County E9-1-1 is up and working and there has been no disruption in service,” said Mike Phillips, executive director. “Our citizens and travelers have called 9-1-1 and business lines with no interruption. We have provided them with the service they have requested and our partners in public safety have been dispatched effectively with continued support and monitoring them for safety and operational purposes.”

Phillips said the organization did have some databases that became corrupted Wednesday at about 12:35 a.m. due to some malware, however, it did not impact service.

“We are currently rebuilding those databases and have brought the majority of those up around 8 p.m. on the same day,” Phillips said. “The remaining databases are still being worked on. These are mostly historical, backups, and configurations files.”

Phillips said Barry County E9-1-1 has steps in place to prevent corruption from happening with software [and other measures].

“I think that is why the impact was minimal,” he said. “We are reviewing these to see if there are any areas that we can strengthen for the future. No personal or protected information was ever released, and our system remained operational.

“Barry County E9-1-1 recognizes the duty we have to protect and serve our citizens and the work we do with our emergency partners and wanted to address any concerns or rumors our citizens had.”

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