Missouri Gas Energy changing to Spire

Wednesday, October 11, 2017

Customers can expect new look, potential rate increase

Missouri Gas Energy, which has serviced millions of homes for 150 years, is changing its name, signage and company image to Spire.

On its website, the utility company said it is “building customers a better natural gas company and using its new, combined strength to create a better experience,” and that the name change intends to “better reflect the company it is becoming.”

The company sent out notices to customers informing them of the changes last month, one of which included a request to the Missouri Public Service Commission (PSC) for an increase, which, if passed, estimates would result in an approximate $5.09 increase per month for a typical residential customer.

The company filed a request with the PSC to increase its rates for distributing natural gas by $34 million annually, exclusive of amounts currently being recovered through its Infrastructure System Replacement Surcharge of approximately $16.4 million.

The estimated $5.09 monthly increase is based upon an average gas usage of 64 ccf per month. Bill impact will vary based upon gas usage.

In addition to a potential rate increase, what the changes mean for Barry County customers who utilize natural gas in their homes is the following:

• A new look. Service technicians and construction crews will be wearing new, orange uniforms.

• Utility bills arriving in October will reflect a splash of orange, the new company color.

• A new mobile-friendly website to manage accounts on-the-go.

• The company will now be serving homes and businesses in Missouri, Mississippi and Alabama.

The PSC held public hearings in September giving customers the opportunity to present comments in person about the rate increase request. Comments may also be submitted by mail at P.O. Box 360, Jefferson City, MO 65102; by phone at 1-800-392-4211; or by email at pscinfo@psc.mo.gov; or online at https://www.efis.psc.mo.gov/mpsc/Comments.html.

Comments may also be submitted to the Office of the Public Counsel, by mail at P.O. Box 2230, Jefferson City, MO., 65102, by phone at 1-866-922-2959, by email at opcservice@ded.mo.gov, or through the Commission’s electronic filing system at https://www.efis.psc.mo.gov/mpsc/Comments.html. If submitting comments electronically, reference Case No. GR-2017-0216.

The Commission will also conduct an evidentiary hearing at its offices in Jefferson City from Dec. 4-8 and Dec. 11-15, beginning at 9 a.m.

For more information, people may visit www.MissouriGasEnergy.com/becomingSpire.

To report a gas leak, outage or natural gas emergency, people should call 1-800-582-0000.

Respond to this story

Posting a comment requires free registration: