UnitedHealthcare shares results of Consumer Sentiment Survey

Wednesday, October 11, 2017

As Missourians enter the open enrollment season, UnitedHealthcare has worked with an independent polling firm to uncover Americans’ knowledge and opinions about a range of health topics.

The 2017 UnitedHealthcare Consumer Sentiment Survey reveals Americans’ attitudes about five key health care topics: open enrollment, technology trends, health literacy, customer service, and the future of Medicare. 

The results were officially announced on Thursday, Oct. 5, and include the following:

• More Americans are turning to technology first to access health information and care. A growing number (42 percent) said they would be likely to use telemedicine in the future to access care, a 5 percentage point increase from 2016.

• Most people underestimated the connection between lifestyle choices and disease. Many respondents underestimated the connection between modifiable lifestyle choice and chronic conditions, with just 23 percent of people correctly recognizing that 80 percent or more of premature chronic conditions are linked to controllable decisions such as smoking or poor diet.       

• Many people say they are prepared for open enrollment. Nearly three-quarters (72 percent) of people said they are prepared for open enrollment, while 22 percent said they are unprepared.

• Understanding of basic insurance terms slightly improved. Just 9 percent of respondents successfully defined all four basic health insurance concepts: plan premium, deductible, co-insurance and out-of-pocket maximum. That’s a slight improvement from 7 percent a year ago.

• When it comes to customer service, people prefer live support. Most people (84 percent) preferred speaking with a customer service representative, up from 78 percent last year.

• For more information about the survey, visit http://tinyurl.com/yd4gskty, or call 816-384-2951 to speak to a representative who can provide tips and advice to help consumers navigate the open enrollment process, save money and make more informed health care decisions.