A team of Mercy Cassville professionals received 5-Star Awards for demonstrating excellent communication and responsiveness in several categories as reported in consumer surveys. Pictured in front row, from left: Jane Durham-Covel, manager of health information services; Stephanie Clymer, supply chain tech; Pam Rupp, registered nurse; Janet Haddock, registered nurse and Sara Brown, project coordinator. Second row, left to right: Karen Caldwell, quality resources manager; Georgina Snyder, manager of patient access; Savannah Williams, patient access rep; Alesa Nicolay, registered nurse; Karen Gohr, dietary manager; Amy Chamberlain, RN, case management manager; Stacy Hobbs, patient access rep; Lorraine Barkhoff, volunteer; Karen Robbins, environmental services tech; and Jeannie Crim, human resources assistant. Back row, left to right: Stan Small, maintenance technician; John Banks, plant operations manager; Sid Allsbury, pastoral services supervisor; Erica Hilburn, coding specialist; Carrie Heiny, certified nursing assistant; Jessica Nichols, environmental services tech; Jessica Quick, registered nurse; Christine Lambeth, laboratory manager; Mark Young, medical technologist; Brad Reid, director of pharmacy services; Mike Jackson, emergency room tech; Teresa Beach, financial counselor; Doug Stroemel, Mercy Hospital Cassville administrator; and Tiffany Means, RN, manager of ER and medical-surgical unit. Contributed photo
Consumer assessments report excellent experiences with staff
A team of professionals at Mercy Hospital Cassville recently received special recognition when they received several 5-Star Awards as a result of a patient survey reporting their experiences with the employees as part of the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey.
According to Bradley Haller, Social Media Specialist with Mercy, the surveys rated the Mercy employees in the course of their regular daily duties and interactions with patients in several areas, and awards were given in the categories of: communication with nurses, communication about medications, pain management, responsiveness of staff, discharge information and communication with doctors.
"The 5-Star Award is given annually to health care facilities, providers, outpatient service lines and inpatient units that score in the top 10 percent (above the 90th percentile) of national providers," said Haller.