Barry County 911 dispatchers attend training

Wednesday, April 2, 2014

Barry County Emergency Services staff is educated on how to react in urgent situations

Three staff members from Barry County Emergency Services attended training at the Lake of the Ozarks MOAPCO-MONENA Conference in March.

"It's good for the staff to get out of the office, network and hear motivational speakers," said Mike Phillips, Barry County Emergency Services director. "By going out, they get a lot of new perspectives."

The staff members attended multiple classes, earning 13 Certified Education Units.

Staff members are required to attend 24 hours of training every two years. Phillips said most of the staff has attended outside training for this fiscal year ending July 30.

Rusty Dilbeck, telecommunicator, was one of the staff members who attended the conference.

"We get to interact with other dispatchers in the area and see how they handle calls," he said. It gets us thinking about what to do when a call comes, so we will not panic and can help the caller. It's very beneficial."

Some of the classes attended include: Crisis Intervention/Suicide Callers, Customer Service, Time Critical Diagnosis, Critical Thinking as a Call Taker, Empathy and the Dispatcher, Submerged Vehicles, Mayday Fire and Active Shooter.

More training is to come for staff members, as a new upgrade will require all staff to take a two-day user training class in April to learn the features of the upgraded Computer Aided Dispatching and mapping systems.

The new system will go live in June, and it will process calls faster than the current six-year-old system. Dispatchers will be taught several new functions that will allow them to perform their jobs more effectively.

Phillips said the upgrade costs about $75,000.

An open house will be hosted on April 17 from 12-3 p.m. during National Telecommunicator Week, where area residents will have the opportunity tour the facility and have refreshments.

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