Hospice Compassus earns top honors

Wednesday, July 31, 2013

The Hospice Compassus Tri-Lakes programs, including the Branson and Monett locations, were recognized as top performers at the recent Pillars of Excellence awards ceremony. The local programs outperformed more than 50 other Hospice Compassus programs throughout the U.S. in the areas of superior quality, outstanding service, and expanding access to hospice care.

Among the programs' achievements are ranking first in the nation among other Hospice Compassus programs for the superior quality of care delivered to patients and their families. Hospice Compassus -- Tri-Lakes was also third in the nation in the Pillars of Excellence: Circle of Excellence awards for meeting or exceeding goals in five out of the six pillar categories, in addition to receiving 14 awards in key pillar categories. The programs also maintained a low employee turnover rate, leading to an increased level of familiarity with staff and comfort for patients.

"Our programs continuously strive to meet the medical, emotional and spiritual needs of patients and their families through the delivery of superior hospice care," said Corina Tracy, Senior Vice President, National Operations. "This award is a credit to the tireless efforts of our physicians and staff to set the bar ever higher when it comes to treating hospice patients with exceptional care and compassion."

Hospice Compassus established the Pillars of Success to give the company's programs a common service vision based on measurable goals that continually lead to improving the quality of care for hospice patients. The pillars focus on areas such as regulatory compliance, service excellence and quality care.

"As one of the largest hospice providers in the U.S., Hospice Compassus is setting a standard of excellence not only for our sister programs but for all other hospice providers throughout the country," said Tracy.

In 2012, Hospice Compassus became the first hospice provider in theU.S.to publicly reveal patient quality data, setting the standard by which all U.S. hospice providers are measured. The data shows significant achievements toward establishing and continuing to raise industry benchmarks after a year of reporting quality data at more than 50 community-based programs nationwide.

Hospice Compassus will continue to carry out its national quality initiative until 100 percent compliance is achieved through continuous action in the Tri-Lakes area and each of its community-based hospice programs across the U.S.

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