Postmaster credits staff with success of office
Tina Strauch, who has 19 years of experience with the U.S. Postal Service, will soon mark her 12th anniversary as a postmaster. Strauch took the helm at the Cassville Post Office on May 19, 2012.
"I enjoy being here and enjoy working with the customers to help meet their needs," said Strauch. "We have a great crew at the Cassville Post Office. They do everything they can to help our customers."
Strauch, who has an associate's degree in accounting from an Illinois university, served as the postmaster at the Shell Knob Post Office for around 10 years before coming to the Cassville Post Office.
"I heard that the Cassville Post Office had a great group of employees and that the customers were all good to work with," said Strauch. "I decided to come see for myself, and I was proved right. There are a lot of great people here."
As postmaster at the Cassville Post Office, Strauch oversees the delivery of mail in Cassville and Exeter. She also spends a large amount of her time assisting customers at the Cassville office.
"During the winter operations, we help mail packages, do a lot of retail work, handle customer complaints and offer customer service," said Strauch. "I wear many hats."
Although she remains very busy in her leadership position, Strauch has found the time to oversee some improvement projects at the Cassville Post Office.
"We have improved the outside of the building greatly, and the interior is beginning to look much better," said Strauch. "I believe overall the office looks so much better today than in the past."
Strauch credited custodian Monte Lawrence with the improvements on the interior of the building.
Even though the project was initiated by her supervisor, Strauch was also pleased to see the postal service drop boxes relocated from the east side of the Cassville Post Office to the back or west side of the building in May of 2012.
"That is a change that has helped with safety for everybody," said Strauch.
As Cassville's newest postmaster, Strauch is enjoying meeting and getting to know all members of the local community.
"There are a lot of great people here," said Strauch. "They come to the post office and share their stories, things from the past and things coming in the future. It is a great place to work."
Strauch oversees a team of six rural and city mail route drivers, two clerks, two substitutes and two additional staff members.