Citizens need to be aware of policy
I am writing to you because I recently received some disturbing information. My husband, my son and I live in Monett and therefore receive our electrical service from Monett City Utilities. The Missouri Cold Weather Rule states that service cannot be disconnected due to non-payment from Nov. 1 through March 31.
Our electrical service was recently disconnected and when I called the Attorney General's consumer complaint line, I was referred to the public protection service. The staff member I spoke to there stated that Monett City Utilities is not governed by this rule. What this basically means is that they can disconnect the service of low income and disabled individuals without any advance warning and without fear of governmental intervention.
I find this appalling and believe people should be aware of this company's lack of accountability. Not only do I have a child living in my home, but I also suffer from a seizure disorder.
When I called Monett City Utilities, I was informed that it didn't make any difference and that the bill would have to be paid before service would be restored. They refused to even allow a payment plan.
I believe these practices should change and that someone should hold these people and this company accountable for their actions before someone is seriously injured or worse.